Terms of Use

The following terms of use (the “Terms”) shall govern and be the binding contract between www.note.gallery (the “Site”) and its users. Note owns and operates the Site, an ecommerce website. You are hereby confirming that you have read, understood, and agreed to be bound by these Terms by simply using this Site.

Intellectual Property

All content on the Site, including but not limited to text, images, logos, documents, and downloadable files, is the property of Note and its creators and is protected by copyright and other intellectual property laws.

Any redistribution or reproduction of part or all of the contents of the Site in any form is prohibited, except with our written permission. You may not distribute or commercially exploit the content nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Age Restrictions

Users must be at least 18 years old to use the Site. By using the Site, you represent and warrant that you are at least 18 years old. We assume no liability for any user misrepresentation of age.

Acceptable Use

Users of this Site agree not to use our Site for illegal purposes, and not for any of the following purposes or activities:

• Act in any way that could be considered fraudulent

• Hack into the account of another user of the Site

• Violate the intellectual property rights of the Site owners or any third party to the Site

We reserve the right to restrict, suspend, or terminate your access to the Site if we believe you are using it unlawfully or in breach of these Terms. We may also take legal action to prevent such use.

Accounts

You agree to all of the following if you create an account on this Site:

Account Responsibility: You are solely responsible for your account, including maintaining the security and confidentiality of your account credentials and any personal information associated with it. This includes, but is not limited to, your password, email address, and payment information.

Accurate Information: All personal information provided by you during account creation and thereafter must be accurate, complete, and up-to-date. You agree to promptly update your personal information if it changes.

Account Termination: We reserve the right to suspend or terminate your account at any time, without prior notice, for any reason, including but not limited to, the violation of these Terms and Conditions, illegal activities, fraudulent behaviour, or repeated attempts to compromise the security of our Site.

Sale of Goods

The sale of the goods is governed by these Terms and they are available on our Site.

The following goods are available on our Site: Notebooks and associated accessories.

We have a legal obligation to supply goods that match the description of the goods ordered on our Site. However, we may alter the design of our products at any time, without notice.

These Terms apply to all the goods displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, images, or content that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order for any reason, including but not limited to product availability, pricing errors, or order errors. If we cancel your order after your payment has been processed, you will receive a full refund to your original payment method within 7 business days. You are responsible for monitoring your payment instrument to verify receipt of the refund. If you have any issues with the refund process please contact us at contact@note.gallery

Payments

The following payment methods are accepted on our Site:

• Credit Card

• PayPal

• Debit Card

By providing your payment information, you authorise us to charge your chosen payment method for the purchase price of goods. We employ industry-standard security measures to protect your payment information.

If we believe your payment has violated any law, these Terms and Conditions, or our policies, we reserve the right to cancel or reverse your transaction. Examples of payment violations include, but are not limited to, fraudulent charges, unauthorised use of payment methods, or chargebacks. We may notify you before taking action, but we are not obligated to do so. If you believe your transaction was cancelled or reversed in error, please contact us.

Shipping and Delivery

When goods are purchased by you from our Site, Royal Mail Second Class Postage will be used to deliver those goods at no extra charge.

Delivery will take place as soon as reasonably possible. While Royal Mail strive to meet estimated delivery times, unforeseen circumstances may cause delays. If a delivery attempt fails, we may charge a redelivery fee. The risk of loss and damage to the goods passes to you upon delivery.

If you reside outwith the United Kingdom you will be required to pay delivery charges in addition to the price of the goods you purchase. Delivery charges are calculated based on order value, weight, and delivery location. Delivery charges will be displayed during the checkout process.

If you purchase goods from us for delivery to a destination outside the United Kingdom, your purchase may be subject to import duties and taxes applied by the destination country. These charges are your responsibility, and we cannot provide an estimate of their amount.

Please contact your local customs office for more information before placing your order.

Failure to pay import duties and taxes may result in delays or the return of your order to us. The product value declared for customs purposes is the total amount paid for the goods, excluding shipping and handling charges.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. You are responsible for ensuring that the delivery address is correct. Providing incorrect or incomplete information may result in delays, additional charges, or the inability to deliver your order. It is your responsibility to notify us of any address changes before your order is shipped.

Right to Cancel and Receive Reimbursement

Customers that live in the United Kingdom have the right to cancel their contract to purchase from us goods within 14 days without providing any notice. The cancellation period shall end as follows: The cancellation period ends 14 days from the day you, or someone you nominate, receives your order. If items in your order have significantly different delivery dates, you have 14 days from the receipt of each item to cancel that specific item.

To exercise your right to cancel, you must inform us of your decision to cancel clearly and unequivocally by email to contact@note.gallery Your cancellation notice should include your name, order number, and contact details. We will confirm receipt of your cancellation notice by email.

Cancellation and refund rights do not apply to custom or personalised goods.

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. We will provide you with a return label. You will be responsible for packaging the goods securely and return postage. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse you for all payments received. We will not reimburse any return postage costs or additional charges for expedited or non-standard delivery methods. Please note that we may reduce your reimbursement to reflect any decrease in the value of the goods caused by your handling them beyond what is necessary to inspect their nature, characteristics, and functioning.

We will provide a full refund within 7 business days of receiving the returned goods. If no goods were supplied, we will issue a refund within 7 days of receiving your cancellation notice.

We will make the reimbursement using the same form of payment you used for the initial purchase. You will not incur any fees because of the reimbursement. 

In the case of international transactions, any currency exchange fees incurred will be borne by us.

Cancellation and Reimbursement rights are not affected by any return or refund policy we may have.

Refunds and Returns

Refund requests must be made within 14 days after receipt of your goods. To receive a refund, goods must be returned to us unused and in the condition they were originally delivered.

To return goods, contact us for a return address label and, if possible, use original packaging to return the item(s). Please package the item(s) securely and include a copy of your order confirmation or order number. Return postage costs are customer’s responsibility. We recommend using a trackable shipping method as we cannot be held responsible for lost or damaged returns.

Consumer Protection Law

Your statutory rights as a consumer are protected by applicable laws. These Terms and Conditions do not affect your legal rights. In the event of a conflict between these Terms and Conditions and applicable law, the law will prevail.

Limitation of Liability

Note, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Site or its content. This includes, but is not limited to, damages for lost profits, loss of data, or business interruption.

Indemnity

You agree to indemnify and hold harmless Note, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Site or violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of Scotland.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.

Changes

We may modify these Terms and Conditions from time to time to reflect changes in our business or legal requirements. We will notify users by posting a notice on our Site. The revised Terms and Conditions will become effective after the notification date. By continuing to use our Site after the effective date, you agree to be bound by the revised Terms and Conditions. If you do not agree to the changes, you may terminate your use of the Site.

Contact Details

If you have any questions or concerns, please contact us at contact@note.gallery or use our contact form.

Effective Date: 30/08/2025

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